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RETURNS & EXCHANGES 📤
At La Touche Verte, we do our best to keep our product descriptions as detailed as possible so that you won't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, email us at contact@la-touche-verte.com within 12 hours.
A large majority of in-stock items are processed and/or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or dispatched .
Return policy :
We accept returns for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the time you receive your products. If for any reason you are not satisfied, simply complete this return form. Sign it then send it with your package to the address we will give you when you write to our support.
Exchanges / Refunds / Replacements
If you are within the 14 day return period we offer you 3 options:
Exchanges are only available for the flower and/or the same weight. The exchange of a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.
By default, the refund method is the voucher. If you would like to receive a refund, please let us know.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be re-issued and are non-refundable.
We are really sorry! Please email us at contact@la-touche-verte.com with the following details:
Your order number
Description of the problem (e.g. wrong / damaged item)
A photo or video
How can I get a refund for my product?
If you wish, we can send you a new product or replace it with another item of the same value.
There are certain situations where only partial refunds are granted (if applicable). Due to inspection, warehouse and handling fees, some items may incur a 15% restocking fee for returned and refunded orders. Orders that are exchanged or items returned/exchanged due to the manufacturer's defect will not incur this restocking fee. Charges will be applied to the original order and the balance will be refunded. It is the buyer who must pay the return costs.
How long does it take to get a refund?
Generally, refunds can take up to two weeks to be processed. All refunds must be verified for authenticity and must be submitted to our accounts department for processing.
How to return an item ?
Each return request must be accompanied by a return form.
Please complete this form as accurately as possible and send your item along with this form to the return address that we will communicate to you by e-mail.
For any questions or concerns, email us at contact@la-touche-verte.com
Late or missing refunds:
Delivery :
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive exactly what you paid for the product (less the restocking fee).
If you would like an exchange: Depending on your country of origin, your exchanged item may take 1 to 4 weeks to reach you.
Warning :
If you are shipping items over $50, we strongly suggest that you ship the product back to us with a tracking number.
